Services
List of Services
Maintenance and Non-Maintenance Services
Capital Programs and Facilities Management funds the routine care and maintenance of all state-owned campus buildings and grounds. Additional non-routine maintenance, projects or “tenant improvements,” beyond basic care and maintenance, are also available. This work is billed to the requesting college, department or non-state/auxiliary group. To receive a Rough Order of Magnitude (ROM)/estimate on your tenant improvement non-maintenance projects, please call x3494 or e-mail the service center at servicecenter@fullerton.edu.
| Maintenance (Routine Services) | Non-Maintenance (Billable Services) |
|---|---|
| Broken sprinkler heads | Air conditioning, above building HVAC |
| Broken windows | Bookcase and shelf installation |
| Burned-out lights | Building or room renovations |
| Ceiling tiles, missing or damaged | Electrical set-up for special events |
| Clock repairs | Faucets, new custom installation |
| Clogged toilets, sinks, urinals | Floor cleaning (beyond routine custodial) |
| Concrete repairs or replacement | Furniture assembly/disassembly |
| Custodial services (routine) | Garbage disposal replacement/installation |
| Emergency response and clean-up | Name/desk/door plates |
| Exit door/gate problems | New outlets (additional power) |
| Floor tiles, loose or broken | Packing boxes |
| Hard-surface furniture dusting | Fabric chair/fabric furniture cleaning |
| Gas leaks | Painting, new custom (excluding graffiti removal) |
| Graffiti removal | Security keypad installations |
| Heating/cooling issues | Whiteboard installations |
| Key broken in lock | Lost keys and re-keying |
| Lock sticking or broken | Furniture removal |
| Locked classrooms | Waste removal (outside of receptacle) |
| Painting, per regular maintenance schedule | |
| Plumbing leaks | |
| Power outages and tripped breakers | |
| Roof leaks | |
| Seismic Bracing | |
| Water fountain repairs |
Service Request Priorities
Our CPFM team proudly manages more than 16,000 work orders every year. The priority of a service request is determined based on the needs of the university and available resources.
| Emergency |
|---|
| Emergency safety hazards (downed lines, gas leaks, etc.) |
| Person trapped in elevator |
| Elevator stuck, doors open |
| Flooding or severe roof leaks |
| Inoperable life safety equipment (fire alarms, sprinklers, exit signs and lighting) |
| Major electrical, HVAC or water outages |
| Restroom closure |
| Urgent |
|---|
| HVAC noises, ceiling leaks or odors |
| Fallen light panel |
| Running sink (water waste) |
| Leaking or overflowing toilet |
| Sewer odors |
| Too hot/cold or no airflow |
| No power to outlet |
| Tripped breaker |
| Restroom clogs or leaks |
| High Priority |
|---|
| Out-of-order sign placement |
| Trip or injury hazards |
| Emergency generator issues |
| Malfunctioning elevator doors, missing buttons or broken lights |
| Door won't open |
| Automatic doors off tracks |
| Bee-related requests |
| Normal Priority |
|---|
| Custodial cleanups or restocks |
| Unlock general use classroom |
| Paper towel dispenser repairs |
| Fallen ceiling tiles |
| Broken light sensor |
| Toilet malfunctions (except overflow) |
| Lock repairs |
| Glass door or auto door repair |
| Broken sprinkler head |
| Dead animal pickup |
| Broken tree branch |
Submitting a Service Request
Our Service Center team handles all requests for service, from emergency repairs to office remodels and beyond. With your help, we’re paving the road for student success by making Cal State Fullerton a clean, safe and inviting place to learn and work.
There are two ways to submit a request:
- By Phone - (657) 278-3494
- By Email - servicecenter@fullerton.edu
Service Center hours: Monday-Friday, 7:00am-5:00pm
After hours and on weekends, call the University Police Dispatch Center at (657) 278-2515.
For emergencies, always call 911.
Once you submit a service request:
- A work order number will be generated within 24 hours (during business hours)
- Your request will be evaluated by our Service Center team and sent to the appropriate shop supervisor for scheduling
- Our team will determine whether your project is considered routine maintenance or a billable “tenant improvement” that will be billed to your department
- In most cases, our technicians can then schedule the work and contact you with further questions if necessary
- Keep in mind that your project may not be as simple as it seems. Some projects may require planning and design, review and approval by the State Fire Marshal, ADA/accessibility review, plan approval and building permits, and final inspections. Please allow time for these potential steps. You will be advised along the way
- For this reason, if your department is planning a major renovation, it's best to begin budgeting and planning ahead at least a year in advance. Contact our Service Center to get started
- For a status update on any service request, call the Service Center
Routine Custodial Services
Cal State Fullerton's custodial team provides a full range of cleaning services for the classrooms, offices and public areas of all state-owned campus buildings, following the schedules below. Restrooms are stocked and sanitized daily, and high-traffic restrooms are checked throughout the day.
To report a custodial issue in your area, please contact our Service Center by phone at x3494 or via email at servicecenter@fullerton.edu.
ServiceClassrooms, Halls & LabsConference RoomsOfficesHallways & LobbiesStairwells & Elevators
| Service | Classrooms, Halls & Labs | Conference Rooms | Offices | Hallways & Lobbies | Stairwells & Elevators |
|---|---|---|---|---|---|
| Remove debris | Daily | Daily | Daily | Daily | |
| Empty trash | Daily | Daily | Daily | Daily | Daily |
| Empty recycling containers | As Needed | As Needed | As Needed | ||
| Straighten furniture | Daily | Daily | |||
| Dust furniture | Weekly | Weekly | Upon Request | ||
| Clean whiteboards | Daily | Weekly | |||
| Clean whiteboard trays | 2x Week | ||||
| Spot clean furniture | Upon Request | Upon Request | |||
| Spot clean desks/tables | Daily | Daily | |||
| Dust and spot-mop flooring | Daily | Weekly | Weekly | Daily | Weekly |
| Vacuum carpets | Daily | Weekly | Weekly | Daily (traffic areas) | |
| Clean glass surfaces | As Needed | As Needed | As Needed | As Needed | |
| Clean drinking fountains | Daily |
| Service | Frequency |
|---|---|
| Restock Supplies | |
| Toilet paper | Daily |
| Paper towels | Daily |
| Hand soap | Daily |
| Toilet seat covers | Daily |
| General Cleaning | |
| Remove litter and debris | Daily |
| Empty trash | Daily |
| Disinfect toilets and urinals | Daily |
| Clean all dispensers | Daily |
| Clean sinks, fixtures and countertops | Daily |
| Clean glass surfaces | Daily |
| Floor Care | |
| Sweep floors
|
Daily |
| Dust-mop floors | Daily |
| Spot-mop floors | Daily |
| Machine-scrub floors | Quarterly or As-Needed |
Facilities Operations
Facilities Operations is responsible for the maintenance of CSUF's physical environment. We inspect campus buildings for maintenance, evaluate and prioritize customer work requests, and provide a host of maintenance services, including:
- Carpentry
- Electrical
- HVAC
- Mechanical
- Paint
- Plumbing
Facilities Operations is also responsible for oversight of the varied energy sources on campus: solar, cogeneration, and energy imported from SCE.
Custodial Services
Our team of professional custodians service approximately 2.1 million square feet of state facilities. Services include but are not limited to:
- Restroom Cleaning
- Floor & Carpet Care
- Office/Classroom Cleaning
Service Management
The Service Management Team works with campus departments to identify customer needs and facilitate the delivery of services to support the efficient operation of the university. For more information, visit Service Management.
Moving Services
- Info
- Info
- Info
Campus Mail Services
- All United States Postal Service (USPS) services
- Hours: M-F, 7:30am-4:30pm
Shipping & Receiving
- All other mail carriers, other than USPS
- Hours: M-F, 7:00am-3:30pm
Environmental Health and Safety
EHS provides lab safety, occupational safety, environmental management, environmental health and safety training services to the campus.
Landscape Services
Our team of professional grounds workers service and maintain 235 acres of land including:
- Grounds Maintenance and Clean-up
- Drought-Tolerant Landscaping
- Parking Lot Cleanliness
Planning and Design
Planning and Design directs and manages all design on campus to ensure the creation of quality environments on our campus. Services include but are not limited to:
- Architecture
- Floor Plans
- Remodels
Construction
Construction manages construction projects on campus to ensure the creation of safe, quality environments on our campus. Services include but are not limited to:
- Project Status
- Construction Scheduling
Sustainability
Our Sustainability Team identifies, tracks, documents, and promotes campus sustainability initiatives and accomplishments. Initiatives include:
- Solar Panel Installations
- Water Bottle Refill Stations
- Electric Vehicle Charging Stations
