Service Request Priorities

Our Service Center, field crews and Service Manager proudly manage more than 16,000 work orders every year. Priority is determined based on the needs of the university and available resources. Following are a few examples:

Emergency

Emergency work to be initiated immediately to protect people or property. 

  • Emergency safety hazards (downed lines, gas leaks, etc.)
  • Person trapped in elevator
  • Elevator stuck, doors open
  • Flooding or severe roof leaks
  • Inoperable life safety equipment (fire alarms, sprinklers, exit signs and lighting)
  • Major electrical, HVAC or water outages
  • Restroom closure

Urgent

Urgent work to be initiated within 24 hours due to a safety issue or time-sensitive nature. The request will be assigned to the appropriate manager/supervisor. 

  • HVAC noises, ceiling leaks or odors
  • Fallen light panel
  • Running sink (water waste)
  • Leaking or overflowing toilet
  • Sewer odors
  • Too hot/cold or no airflow
  • No power to outlet
  • Tripped breaker
  • Restroom clogs or leaks

High Priority 

Urgent work to be initiated within 48 hours due to a safety issue or time-sensitive nature. The request will be assigned to the appropriate manager/supervisor. 

  • Out-of-order sign placement
  • Trip or injury hazards
  • Emergency generator issues
  • Malfunctioning elevator doors, missing buttons or broken lights
  • Door won’t open
  • Automatic doors off tracks
  • Bee-related requests

Normal Priority 

Non-urgent work that can be planned and scheduled based on current workload, available personnel and materials. 

  • Custodial cleanups or restocks
  • Unlock general use classroom
  • Paper towel dispenser repairs
  • Fallen ceiling tiles
  • Broken light sensor
  • Toilet malfunctions (except overflow)
  • Lock repairs
  • Glass door or auto door repair
  • Broken sprinkler head
  • Dead animal pickup
  • Broken tree branch